常见问题

Q. Can I use one account at all sites (illustAC, photoAC, silhouetteAC, designAC)?

Yes ! you can. Once you registered the member at one of our sites. You could access all the sites without needing to register again. It's also correct with your Premium member.

Just register Premium one time and feel free to use at all sites below:

illustAC: https://ac-illust.com/cn
photoAC: https://photo-ac.com/cn
silhouetteAC: https://silhouette-ac.com/cn
designAC: https://designac.co/cn

Q. Can I change the registered premium plan?

Now we haven't supported to change the registered premium plan. Please check your selected plan carefully.

Q. Can I get the refund?

Once you registered successfully, you can't get the refund. If you have more questions, please contact us at info@acworks.co.jp

Q. Can I use photo or vector in my production? and sell it?

Basically it's not allowed by our terms. We have the detailed explanation at here: https://designac.co/cn/terms. Please read it carefully. If you still have more questions, please contact us at info@acworks.co.jp

Q. How to cancel premium member?

Before canceling your Premium membership, please read carefully this note:

If you cancel your Premium Membership now, you will immediately return to a Free Member. Please note that even if there are days until the renewal date, the Premium Membership will not be available,

If you read carefully and still would like to cancel, please click this button below:

Thank you for registering Premium Member.

Q. How to delete the account?

In order to delete your account, please check if your account is premium of a free account.

If you are Premium account. Please read and do follow the instruction of question How to cancel Premium Member? first. Then come back this question to continue.

If you are Free account. Please read carefully this note:

'Once you delete your account, your account will not exist and able to recover'

If you read carefully and still would like to cancel, please click this button below:

Thank you for registering Member.

Q. How to receive the invoice?

After purchasing successfully, the invoice will be sent automatically into your mailbox. In case you don't receive, please contact us at info@acworks.co.jp

Q. Can I pay with credit card?

Yes. You can pay via Credit card.

Q. Do I need a contract for each site?

Currently, if you apply for premium membership service at one of the sites illustAC, photoAC silhouetteAC or designAC you are certified as a premium member for 4 sites with one contract.

Q. Is the plan automatically renewed?

Your registered plan will renew automatically unless you cancel this option. To cancel the automatic renovation of your plan and avoid future non-desired payments you must cancel your premium plan from your user's profile.