FREQUENTLY ASKED QUESTIONS
+ Q. Can I use one account for all sites?

Yes, of course. You only need to register once and that account can be used to log in at all of our sites as below:

For vectors and illustrations: https://ac-illust.com
For stock photos: https://photo-ac.com
For silhouettes: https://silhouette-ac.com
For templates: https://designac.co

Besides the above websites, to foster our customers experiences with us, we also have other services as follows:

For designing and editting: https://editor-ac.com
For data transfer: https://ac-data.info
For image compression: https://compressor-ac.net
For AI generated face photos: https://photo-ac.com/en/genface
For art image creation: https://ac-artist.com
For photo enhancement: https://ac-beautify.com
For photo evaluation: https://scoring-ac.com
For face replacement: https://fusion-ac.net

Don’t hesitate. Let’s experience and share with us your experiences via info@acworks.co.jp
We truly appreciate your supportive feedback.

+ Q. Can I change the registered premium plan?

Now we haven't supported to change the registered premium plan. Please check your selected plan carefully.

+ Q. Can I get a refund?

You CANNOT get a refund if the system automatically renews your premium subscription plan since you haven't cancelled it before the due date.

In other cases in which you would like to get a refund, please contact us via our Customer Support email address info@acworks.co.jp. Please clearly mention the following information:
- the reason why you would like to get a refund
- your email address used for your currently premium plan
- the last four digits of your Credit Card which has been used for any purchase at our sites

Thank you for your cooperation.

+ Q. Can I use images in my products and sell them?

Please refer to our Usage Guides for details.

+ Q. How to cancel a premium plan?

Before canceling your Premium membership, please read carefully this note:

If you cancel your Premium Membership now, you will immediately return to a Free Member. Please note that even if there are days until the renewal date, the Premium Membership will not be available,

If you read carefully and still would like to cancel, please click this button below:

Thank you for registering Premium Member.
+ Q. How to delete an account?

In order to delete your account, please check if your account is premium of a free account.

If you are Premium account. Please read and do follow the instruction of question How to cancel Premium Member? first. Then come back this question to continue.

If you are Free account. Please read carefully this note:

Once you delete your account, your account will not exist and able to recover

If you read carefully and still would like to cancel, please click this button below:

Thank you for registering Member.
+ Q. How to receive an invoice?

After purchasing successfully, the invoice will be sent automatically into your mailbox. In case you don't receive, please contact us at info@acworks.co.jp

+ Q. Can I pay with a credit card?

Yes. You can pay via Credit card.

+ Q. Do I need a contract for each site?

Currently, if you apply for premium membership service at one of the sites illustAC, photoAC silhouetteAC or designAC you are certified as a premium member for 4 sites with one contract.

+ Q. Is a premium plan automatically renewed?

Your registered plan will renew automatically unless you cancel this option. To cancel the automatic renovation of your plan and avoid future non-desired payments you must cancel your premium plan from your user's profile.

Should any further questions arise, please feel free to contact us via info@acworks.co.jp.We truly appreciate your support.